Can I bring a picture of the hairstyle I want?

We encourage you to bring any ideas you have for a style or color. It helps us understand what you are trying to achieve. Sometimes though, the particular style you have selected may not suit the shape of you face or will demand a lot of product and time to achieve that look. If that is the case, we may show you elements of the style that you like that work for you and help you pick something that will make you shine.

Can I get just a trim or do I have to do a whole haircut?

A trim is a haircut. It involves the same amount of skill and technique to take ½ an inch off and blend it as it does to cut 4 inches. You are paying for the stylist talent and professional time. It is important that you trim your hair and shape it every 4 to 8 weeks depending on the length of hair and the style. Your hair is dead from the moment it leaves your scalp and grows at different rates. It needs conditioning and regular care to keep it healthy. The ends get damaged and start to fray and look ragged without appropriate care. A regular haircut (or trim if you are concerned about losing length) keeps hair at its healthiest and promotes luxuriant growth.

How much do I tip?

Gratuity is always appreciated. 10 to 20% is common in the service industry and should reflect how happy you were with the service.

Do you have group rates?

We will give 10% off single services for groups of 5 or more booked together and held with a 20% non-refundable deposit. We do not discount our spa packages for groups as they already contain a discount. Our prices are extremely competitive for the area and we give great value for the money. The same spa services will cost quite a lot more at the other comparable day spas in town, even with their discounts.

Can we have a private party at the spa?

Yes! We love parties.

Do you serve wine?

No we don't serve alcohol because we do not have a liquor license but you are welcomed to bring your own bottle as long as you sign a waiver.

If I got a gift certificate for a pedicure but I'd rather get a massage, can I change it?

Yes, we change the certificate to the dollar amount that the person paid for and you can apply it to the payment.

Can I split up my spa packages?

No, all services must be done on the same day; otherwise you lose the discounted price.